I design human-centred, AI-powered experiences
currently sr. product designer @Scotiabank
formerly designed for Google, IBM, Verizon & Mercedes-Benz
Leading product design / Launched 2024
Scotia AI Chat + Search Integration
Co-leading UX & UI / Launched 2023
Verizon Smart Family Location Sharing
UX data visualization intern / Launched 2020
Google People Analytics Dashboard
Notification framework & UI / Launched 2023
Verizon Smart Family Location Notifications
UX research / 2019
Transforming the Instructional Landscape
A few more things that I shipped in 2024… 🚀
End chat & agent survey
Introduced End Chat feature to reduce agent handle time and increase survey response rate
Chat dark mode
Rolled out Chat UI dark mode including 18 custom components
AI agent feedback system
[Ongoing] Running experiments to refine the feedback system